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Digital Refills | Adding a refill request option to your website can help simplify the refill process and thus increase medication adherence. Online refills turn a trip to the pharmacy into a simple process that patients can do from home at a time convenient for them.
Prescription Refill Reminders | Refill reminders are important in today’s busy world for medication adherence. Reminders can be sent via email, messaging, automated IVR calls or voicemail.
Home Delivery | Offering low-cost or free home delivery is another way to make it more convenient for patients to get their medication. Your patients with heart disease are at a greater risk for complications of COVID-19, so a delivery service is a great option to help them stay home and reduce the risk of exposure.
Specialty Services | Consider adding specialty services such as Medication Therapy Management (MTM) and Medication Synchronization to make it easier on patients who are managing taking multiple medications.
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Along with custom messages, consider scheduling greeting scripts and music to change at different times of day, such as during your staff’s lunch break. A special after-hours message with store hours, website information, and instructions for submitting refill requests keep your business going even when your store is closed. You can even load and manage your own “on hold” music or create a custom promotional message for customers.